Our return policy is 14 days after delivery. If more than 14 days have passed since your purchase, we are unfortunately unable to offer refunds or exchanges. In order to be returned, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. To process your return, we require a receipt or proof of purchase.” “In some cases, only partial refunds will be granted: (where applicable). * Any item that is not in its original condition, that is damaged or that is missing parts for any reason that is not due to an error on our part. * Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an e-mail to inform you that we have received the returned item. We will also let you know whether your return has been accepted or refused. If approved, the refund will be processed and automatically credited to your credit card or original payment method within a few days.”
Refunds delayed or not received (if applicable).
If you have not yet received your refund, please check your bank account again first. Then contact your credit card issuer, as it may take some time for the refund to take official effect. Then contact your bank. It often takes some time for the refund to be posted. If you have followed all these steps and still have not received your refund, please contact us via the contact form.
Exchanges (where applicable)
We only exchange items that are initially faulty or damaged. If you need to replace yours with the same item, please contact us via the contact form and we will tell you how to proceed.
For returns or exchanges, please note that initial shipping charges are non-refundable. If you wish to return or exchange an item, you will be responsible for the cost of returning the item to our warehouse. However, if the item you receive is defective or does not correspond to the item you ordered, we will cover the return shipping costs. We recommend that you use a tracked delivery service to ensure that we receive your return.
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