Customer support
Our happiness team is always at your disposal.
Answers to frequently asked questions
Ordering and shipping
Orders are normally processed within 1 to 3 working days, and delivery times vary between 7 and 15 working days depending on your location. We aim to deliver your order as quickly as possible.
To create an account, simply click on the “Register” button on our home page, fill in the required information and follow the on-screen instructions. An account will help you keep track of your orders, manage your data and pay faster.
Log in to your account, go to “My Addresses” or a similar section and update your shipping information. If you have already placed an order, please contact our customer service immediately to make the necessary changes.
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number on our “Order Tracking” page or on the website of the respective courier service to monitor the delivery.
For your security, we do not store full credit card information on our servers. Any saved payment methods are encrypted and stored securely with our payment gateway provider.
Sales tax is applied according to local regulations and will be calculated during the checkout process. The total amount will be displayed before checkout.
Yes, we offer international shipping to most countries. If you have specific questions about shipping to your location, please contact our customer service for further clarification and assistance.
For logistical reasons, items from the same order may be shipped in separate packages. However, you will receive tracking information for each package so that you can keep track of all items.
If you need to exchange an item
Returns and exchanges
We offer a 14-day return policy after delivery. If you are not satisfied with your purchase, return it in its original condition within 14 days of delivery for a full refund or exchange. Return shipping costs are the customer’s responsibility.
We apologize for the oversight. Please contact our customer service with your order details and we will promptly send you the correct item or offer a suitable solution.
We are sorry to hear that. Please take photos of the damaged item and packaging and contact our customer service. We will take care of the problem and make sure you receive a replacement or refund.
Once your return is authorized, our customer service team will provide you with the specific address and instructions on where to send your return. Please be sure to include your order details inside the package for faster processing.
If you need assistance, please contact our customer service team via the “Contact Us” page of our website. We aim to respond within 24 hours.
If you have entered an incorrect shipping address, please contact our customer service as soon as possible. We will do our best to correct it before the order is shipped. However, once shipped, we may not be able to reroute the order.
If you need to change or cancel an order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but once the order has been processed or shipped, changes may be limited.
Some popular items may be available for pre-order when out of stock. If this option is available, it will be clearly indicated on the product page. Otherwise, we recommend that you subscribe to restock notifications.”