Answers to frequently asked questions
Frequently Asked Questions
Orders are normally processed within 24-48 hours, and shipping times vary between 7-15 business days depending on your location. We appreciate your patience and assure you that we always strive to deliver your order as soon as possible.
We offer a 14-day return and exchange policy. If you are not satisfied with your purchase, simply return it in its original condition within 14 days of receipt for an exchange or full refund. Return shipping costs are at the customer’s expense.
You can change your shipping address by logging into your account and updating your details. If you have already placed your order, please contact our customer service immediately and we will do our best to accommodate the change.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the delivery status on the “Order Tracking” page of our website or on the website of the relevant courier service.
For any questions or queries, you can contact our customer service team through the “Contact” page of our website. We are here to help you and will get back to you within 24 hours.
If you have entered an incorrect shipping address, please contact our customer service as soon as possible. We will do our best to correct it before the order is shipped. However, once shipped, we may not be able to reroute the order.”
Yes, we offer international shipping to most countries. If you have specific questions about shipping to your location, please contact our customer service for further clarification and assistance.
For logistical reasons, items from the same order may be shipped in separate packages. However, you will receive tracking information for each package so that you can keep track of all items.